Ed Q. Chen

Plano, TX 75025

P: 972-841-9130 Email: qcqc_1998@yahoo.com

              http://www.linkedin.com/profile/view?id=4514534

 

SUMMARY

 

Sr. System Engineer with 15 years of experiences in communication industry. Extensive experience in consultative selling, presales and post sales technical support. Strong presentation, communication, problem solving and strategic thinking. Proven success in generating sales revenue, increasing customer satifaction, solvoing complex network issues and creating creative solutions for customers. 

             

TECHNICAL SKILLS

 

·         Deep networking and protocol knowledge: wireless (LTE, 4G/3G, CDMA/GSM/UMTS),  IMS, VoIP, IP, SIP, Diameter, Megaco, COPS, SNMP, MPLS, M2M, OSS/BSS, IPTV, virtualization, cloud, SS7, SDN, and SAAS.

·         Deep understanding of carrier operation environment, network architecture, network management, service assurance solutions and different OSS technologies.

·         Extensive solution delivery and consulting experiences, strong pre/post sales and strong project management skills.

·         Hands-on engineer with deep experiences in UNIX, LINUX, MySQL, Oracle Java apache, xml, Perl scripts, routers/switches/firewall/VPN configurations.

 

PROFESSIONAL EXPERIENCE

 

Empirix, Inc., Billerica, MA              01/2006 – 11/2013

Technical Account Manager / Sr. Consultant              01/2011 – 11/2013

Managed account activities from technical side. Grew the business on the install base, drive external dialogs for new business opportunities, managed 3^rd party integrations, participated in knowledge transfer. As customer advocate, communicated customer requirements and vision internally. Work directly led to year-over-year sales growth.

Led the cross-functional customer satisfaction consulting program to address pain points across multiple customers. Efforts directly resulted in an overall increase of customer satisfaction level.

Led teams for on-time delivery of multi-million dollar complex solutions, and realized targeted revenue over 90% of time.

Led evaluation of Empirix monitoring solution for various VoLTE, 3G/4G broadband data services.

 

Sr. Implementation Engineer              01/2006 – 12/2010

Developed consultative professional services practice, drafted SOW, acceptance tests and delivery documentation templates for the processes.

Pioneered the implementation process and standardized it in the group. Developed the web based tools to track the scheduling/progress/revenue for the group.

Managed post sales deployment, customer training, product bug reporting and feature request. Managed multi-million dollars, multi-sites, multi-accounts implementation of VoIP service assurance solutions. Successfully met the revenue targets over 95% of time.

Managed presales trial, proof of concept of Mobile Broadband, Video on demand, VoIP monitoring solutions. Over 50% of those trials turned into sales.

 

Ed Q. Chen              Page Two

 

Trendium, Inc., Richardson, TX              01/2005 – 12/2005

Sr. Solution Architect             

Provided pre-sales technical support to major US wireline and wireless carrier accounts. Support included defining technical solution packages for customer engagements, conducting sales presentation, demo and trial, drafting RFI/RFP responses and managing OSS integration projects, writing feature requirement and technical notes, etc.

Led professional services team for customization and integration of Trendium’s system with carrier’s OSS.

Defined solutions of network performance and service monitoring, and built customer demo/trials on the following area: VoIP, GPRS/UMTS, CDMA 1XEVDO, Optical Ethernet, MPLS IP-VPN, DSL, cable, FTTH, WLAN, etc.

 

Casabyte, Inc. (JDSU), Seattle, WA              08/2002 – 12/2004

Sr. Solution Architect             

Provided pre/post-sales technical support to major US CDMA/GSM carriers and several international wireless carriers. Services included technical presentation, demo, RFI/RFP responses, customer trial, translating customer requests into feature requests for development, managing customer OSS integration projects, and transferring product knowledge to customers, etc. Casabyte manufactures automated remote testing equipment used by many wireless carriers through-out US and the world.

Built and managed overseas SE and support teams, coached junior team members.

Drafted multiple RFI/RFP/RFQ responses and market requirement documents.

 

Nortel, Richardson, TX              01/1998 – 07/2002

Sr. Network Architect              08/1998 – 07/2002             

Led a team for consulting engagements and successfully finished many, including a million-dollar consulting job for Qwest communications’ metro DWDM network build-out.

Provided presales technical support to Nortel’s largest customer. The support focused on optical products, and activities included customer network studies, network evolution proposals, responses to customer RFI/RFPs, customer solution configurations and technical discussions, etc.

Evaluated, proposed and documented product (LH, metro, optical Ethernet and optical switches) features and provided feedbacks to internal product design teams on POR through network studies based on customer network information.

 

Lab Engineer              01/1998 – 07/1998             

Managed a lab for sales demo of access technologies to various customers including SBC and Verizon.

 

 

EDUCATION / TRAINING

 

MS, Computer Science, University of Texas at Dallas, Dallas, TX

MA, Economics, University of Western Ontario, London, Ontario, Canada

BA, Business Management, Nanjing University, Nanjing, China